How to book

The following is an explanation of the booking process on Bookinstructor.com platform. If you have any questions or suggestions regarding the booking process please contact us on info@bookinstructor.com.

 

Creating a booking 

Part of the booking process done by a client / instructor / school by booking an instructor.

Summary

  • Step 1 - Search - find the instructor
  • Step 2 - Check for availability
  • Step 3 a - Instructor not available – Booking cancelled - notification email received
  • Step 3 b - Instructor available - Confirm / Cancel booking - notification email received
  • Step 4 - Booking finished - notification email received

 

Receiving a booking

Part of the booking process done by the instructor that is being booked by a client / instructor / school.

Summary

  • Step 1 - New booking - notification email received
  • Step 2 a - no answer from the client - reminder email sent to the client
  • Step 2 b - Booking cancelled - notification email received
  • Step 2 c - Booking confirmed - notification email received
  • Step 3 - Booking finished - notification email received

 

Creating a booking

Detailed explanation

Step 1 - Search - find the instructor

Three option of searching for your instructor

Quick search

  • on the Bookinstructor.com homepage
  • write the instructor name or resort where you would like to book
  • use FINE SEARCH filters to find the instructor you are looking for
  • click on the instructor profile card to view the full profile

Map search

  • only on desktop computers
  • on the Bookinstrutor.com homepage click on MAP SEARCH or after QUICK SEARCH click on the MAP option
  • find the location of your instructor
  • click on instructor name to view the full profile
  • to go back to instructor profile cards click on GRIT

School search

  • after QUICK SEARCH for your resort click on SCHOOL SEARCH
  • select a Snowsports School from the profile cards
  • find your instructor in the OUR INSTRUCTOR TEAM in the School profile
  • click on the instructor profile card to view the full profile

Step 2 - Checking for availability

  • on mobile phone / tablet / low resolution desktop click on BOOK THIS INSTRUCTOR
  • if not logged-in already, log-in in the BOOK THIS INSTRUCTOR part of the instructor profile or use the top right corner LOGIN option
  • select date in the calendar and confirm if you are looking for HALF DAY AM / PM or FULL DAY, if you would like another option of lesson hours write a message to the instructor in the form
  • select a Resort from the instructor registered resorts, if the instructor can travel to a resort of your choice click on OTHER and write your resort to check instructor availability to travel to this resort
  • select your preferences in the rest of the form options, the options are based on the instructor’s profile
  • if preferred, write a message, question or request for the instructor
  • click CHECK AVAILABILITY
  • a message “The form was successfully submitted ..” should show
  • the booking will appear in the MY BOOKINGS part of the client account or in MADE BOOKINGS for Instructor and School accounts as NEW BOOKING
  • a notification email is sent to the instructor and the booking appears on his account

Step 3 a - Instructor not available

  • you will receive a notification email with the instructor’s answer and a link back to the booking in your account
  • if the instructor replies as not being available the booking is Cancelled and the Bookinstructor.com booking process is finished
  • the booking in the MY BOOKINGS part of the client account or in MADE BOOKINGS for Instructor and School accounts changes to NOT AVAILABLE

Step 3 b - Instructor available

  • you will receive a notification email with the instructor’s answer, by clicking on CONFIRM/CANCEL BOOKING you will be redirected to the booking details on your account
  • the booking in the MY BOOKINGS part of the client account or in MADE BOOKINGS for Instructor and School accounts changes to AVAILABLE
  • in the instructor’s answer or at the booking edit on your account make sure to check
    • days of your booking that the instructor is available
    • the FULL price for your booking
    • suggested payment method
    • suggested meeting place and time
    • massage / answer to your message, question or request
  • if you would like to cancel the booking click on CANCEL in the booking Edit on your account
    • the booking will be marked as CANCELLED and the Bookinstructor.com booking process is finished
    • the instructor receives a notification of the cancellation
  • if you would like to Confirm the booking and Book the instructor
    • fill in the form to send the instructor more information
      • write your preferred payment method, not mandatory
      • write your preferred meeting place and time, not mandatory
      • write / answer a massage, question or request, not mandatory
    • click on CONFIRM TO BOOK
    • the booking will be marked as CONFIRMED
    • you will receive an email with the confirmation that will include a PDF file with the booking summary to download
    • the booking details in the MY BOOKINGS in the client account or in MADE BOOKINGS in the Instructor and School accounts will include the PDF itinerary of the booking to download
    • instructor contact details will be visible, as per Terms of service, on the booking summary for any further communication
    • the instructor receives a notification email of the booking confirmation
    • the instructor has an option to upload files (maps, invoices etc.) to the booking, you will be notified by email if a document is uploaded, uploaded documents will be available to download in the booking summary on your account
    • if the instructor is working for a Snowsports School and the school is registered with Bookinstructor.com, the school receives the PDF booking summary file

Step 4 - Booking finished

  • after the booked instructor service takes place the instructor marks the booking as FINISHED
  • before marking the booking as finished the instructor can upload files regarding the booking
  • you will receive a notification email that the booking finished with an optional link to a form to provide feedback on the booking and the instructor
  • the Bookinstructor.com booking process is finished

 

Receiving a booking

Detailed explanation

Step 1 - New booking

  • a client / instructor / school (the Client) has CREATED A BOOKING on instructor profile and is asking for the instructor availability
  • instructor receives a notification email – NEW BOOKING - click on the link to view and edit the booking on the instructor account
  • on the instructor account in MY BOOKINGS a New Booking is created
  • in the booking edit click on UNAVAILABLE if not available
    • the booking will be Cancelled
    • the Client that has booked the instructor will receive an email notifying about the cancellation
    • the booking will change to NOT AVAILABLE on the instructor account, the Bookinstructor.com booking process is finished
  • if Available
    • DESELECT / SELECT the days or half days you are available
    • fill-in the form
      • Full price to pay and currency – MANDATORY
      • Suggested meeting place and time – not mandatory
      • Suggested payment method – not mandatory
      • Reply to / write a message, question or request for the Client – not mandatory
    • Click SEND to send the form
      • the Client receives a notification email

Step 2 a - no answer from client

  • If the Client is not answering to the instructor availability and an answer regarding the booking is needed
  • Go to MY BOOKINGS in the instructor account and the booking edit
    • Click on REQUEST CONFIRMATION
      • A notification email will be sent to the Client to request Confirmation or Cancellation of the booking
    • Click on UNAVAILABLE if you are no longer available
      • the booking will be Cancelled
      • the Client that has booked you will receive an email notifying about the cancellation
      • the booking will change to NOT AVAILABLE on your account, the Bookinstructor.com booking process is finished

Step 2 b - Booking cancelled

  • the Client has Cancelled the booking
  • instructor receives a notification of the cancellation
  • the booking is marked as CANCELLED, the Bookinstructor.com booking process is finished

Step 2 c - Booking confirmed

  • the Client has Confirmed the booking
  • instructor receives a notification of the confirmation containing a booking summary and a PDF booking summary file to download
  • the booking is marked as CONFIRMED in MY BOOKINGS on the instructor account
    • check the payment method preferred by the Client, if filled in
    • check the meeting place and time preferred by the Client, if filled in
    • the Client contact details are available, as per Terms of service, for further communication
    • instructor can download the booking itinerary PDF file
    • instructor can upload files for the Client (invoice, map, information etc.)
  • if the instructor is connected to a Snowsports School profile the PDF booking summary file is uploaded in MY BOOKINGS on the Snowsports School account

Step 3 - Booking finished

  • when the booking has taken place, you can upload further files for the Client
  • by clicking on BOOKING FINISHED the booking is marked as FINISHED
  • you will receive a notification email with an optional link to a form to provide feedback on the booking and the Client
  • the Bookinstructor.com booking process is finished

 

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